Harnessing individual talents helps teams conquer peaks

Clive Hawthorn discusses how he worked to create a new ethos at the Imperial Business Processing Unit

Clive Hawthorn

Clive Hawthorn

Many local authorities and private parking operators now outsource the processing of penalties issued by their enforcement teams to specialist bureaus such as Imperial Civil Enforcement Solutions’ Business Processing Unit (BPU).

The unit, which is located in Northampton, processes penalty charge notices (PCNs) and fixed penalty notices (FPNs) on behalf of city, county and district councils. It also processes parking charge notices issued on private land by The Forestry Commission and...

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