Poor customer service could cost transport sector £5.5bn a year

Poor service cost the parking sector an estimated £30m last year, according to research into how businesses handle customer complaints carried out by Ombudsman Services.

The fourth annual Consumer Action Monitor indicates that consumers made 55 million complaints in 2016, up by three million on 2015.

The research found that the retail sector is responsible for the most complaints (24%), followed by telecoms (13%) and energy (10%).

Parking accounted for 2% of consumer complaints, on a par...

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