Barbour Logic helps Solihull answer public’s parking letters promptly

Barbour Logic’s customer services manager Stacey Chaplin with Solihull parking officers James Cotter and Kristine Coley, and Carl Newman, Solihull’s parking services manager

Barbour Logic’s customer services manager Stacey Chaplin with Solihull parking officers James Cotter and Kristine Coley, and Carl Newman, Solihull’s parking services manager

The highways services team at Solihull Metropolitan Borough Council has been restructured, with the number of staff in the parking services team being scaled down. 

The parking department has addressed the need to deliver efficiency savings with help from Barbour Logic. 

The West Midlands council implemented Response Master, the company’s plain English parking correspondence software, to generate letters in response to drivers’ penalty charge notice (PCN)...

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