While much of the ways in which people book and pay for parking is being automated, being able to interact with a human being is important for drivers. This makes customer service agents like Charlene Charles, who work in call centres so important. After achieving a First class (Hons) in Finance and Accounting BSc at Brunel University, Charles joined APCOA UK & Ireland in 2010 as a customer service agent for the airport pre-booking contracts. Her duties involved providing a service of...
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