Monthly journal Parking Review has been the definitive source of news and intelligence on the UK and international public and private parking sectors since 1989.

Back office team member Jessica Bruton wins ICES's Extra Mile award

09 February 2016
Jessica Bruton with her Extra Mile award
Jessica Bruton with her Extra Mile award


Processing clerk Jessica Bruton has been presented with a staff award by Imperial Civil Enforcement Solutions (ICES). The firm said it received letters from motorists praising her telephone manner and helpful response to enquiries concerning penalty charge notices (PCNs).

Bruton is a member of the ICES contact centre team at the company’s business processing unit in Northampton. 

She was given the Extra Mile performance award by the company for her approach to dealing with the...

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