The London Boroughs of Bromley and Bexley have created a shared parking service with the aim of improving customer experience by sharing best practice, streamlining management and improving back office IT functions. Neighbours in south-east London, Bromley and Bexley’s parking operations were carrying out the same functions with similar results. The councils realised that they were incurring duplicated costs and contracts.
“A shared parking service made sense,” says Ben...
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