Looking after all our customers

The Exceptional Customer Service Award: London Borough of Tower Hamlets

Michael Darby, Teena Khatun, Terry Collins, Mirsad Bakalovic Anita Haylock, Colin Sims, Lolita Muhammad, Stephen Willie and Norman Rabess with Ade

Michael Darby, Teena Khatun, Terry Collins, Mirsad Bakalovic Anita Haylock, Colin Sims, Lolita Muhammad, Stephen Willie and Norman Rabess with Ade

The east London borough of Tower Hamlets is taking a customer focused approach to parking that seeks to meet needs of residents and businesses, visitors to the borough, shoppers, disabled drivers and the emergency services. Parking & Mobility Services sits under the council’s Public Realm in Communities, Localities and Culture directorate. It has 150 members of staff organised into five teams: design and development; mobility; appeals and permits; parking business; and...

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