Learning to make the right call

Leadership is important to team dynamics. Discussion-based training can help nurture these skills in a safe but challenging environment

Leading a team often means making difficult decisions, as local authority officers attending a training course run by Alpha Parking discovered. Six candidates attended the four-day Parking Team Leader and Supervisors course, run by Alpha Parking. The candidates came from three local authorities: South Gloucestershire and the London boroughs of Hounslow and Tower Hamlets.

Among the attendees was a permits officer, a senior appeals officer and a statutory functions team leader. All the officers...

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