Customer is at heart of new BPA master plan, says new president

Anjna Patel sets out the British Parking Association’s priorities for 2012-13

Launching the Independent Appeals Service, which will listen to drivers’ complaints about enforcement in private car parks once wheel clamping is banned in England and Wales, is the biggest immediate challenge facing the British Parking Association (BPA), says its new president Anjna Patel. The appeals service is a key element of the BPA's latest ‘Master Plan for Parking’, published last month. Patel unveiled the 2012-13 Master Plan for Parking at the House of Commons during...

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