Croydon Parking Services is a business unit which consists of 165 people who are encouraged to suggest new ways of working and, as a result, they have implemented several new initiatives. “Our staff are distinguished professionals, highly educated in terms of the professional and academic world,” says the London Borough of Croydon’s head of parking Mirsad Bakalovic. “We are in full control of all activities on the street and end-to-end processes, ensuring synergies,...
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