Civil enforcement officers (CEOs) are confronted with the potential for conflict when undertaking their duties on a daily basis. NSL Services Group, which operates civil parking enforcement contracts nationwide, was particularly concerned about ‘Code Red’ incidents. A Code Red is where a physical assault is imminent or racial or verbal abuse is taking place. Code Yellows are incidents that could escalate, with the CEO unable to manage.
“As an employer with a duty of care, NSL...
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