Harrow ‘transforming’ back office processes with Civica

The London Borough of Harrow has embarked on a seven-year programme to transform the efficiency of its parking enforcement and collections through new corporate systems connecting front and back office operations.

The new system uses ‘Civil Enforcement’ (CE) software specialist Civica, which will be capable of handling over 120,000 penalty charge notices (PCNs) annually.?

The system will be integrated with the council’s corporate business systems, which are also being...

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