Innovation Award - operations: NSL Services

NSL provides its civil enforcement officers with free access to legal aid in the event they are arrested

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NSL Services Group (formerly NCP Services) has long been aware of its civil enforcement officers (CEOs) vulnerability, despite quality liaison and raising concerns with various police authorities, that they faced the prospect of being arrested by the police when attending street incidents.

Many of the arrests are undertaken after a member of the public, recognising that they may be facing arrest themselves for assaulting or abusing the CEO, makes a...

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