Customers baffled by ‘do not travel’ messages when trains still run

Deniz Huseyin
20 September 2023

 

Being instructed by rail operators not to travel when trains are disrupted, but still running, can confuse and frustrate passengers, Transport Focus has complained. 

The transport watchdog has published new research on how the message about strike action and other disruptions occur is being handled. 

A number of rail companies have warned customers against travelling altogether despite some trains running. South Western Railway advised for both 1 and 2 September customers should...

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