Ray Bentley may be unaware that many operators have used the appeal system (Letters LTT 31 Mar), but I would liken it to playing Russian roulette with five bullets in the chamber. One large private operator ended up £350,000 per annum worse off.
The appeals system amounts to the DfT auditing its own guidance, one of the many farces of the concessionary fares system. I assume the appeals are confidential as they include much of the operator’s financial data....
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