Learn to value your staff, says Swift director

For Huw Lloyd-Lewis the cornerstones of an effective civil enforcement operation are good communications, reliable data and a culture where staff can share their ideas

Treat your staff with respect, keep them informed of business developments and encourage them to come up with new ideas. This is the key to ensuring a motivated workforce, according to Huw Lloyd-Lewis, managing director of Swift Credit Services.

He says that employees who put forward viable ideas are rewarded with a £25 voucher. “Staff can either email an idea or raise it at one of our management meetings,” says Lloyd-Lewis. “If we think it’s a good idea we will...

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