The following themes will be explored over the two day Travel 2020 event...

• Payments Technology –  will travel lead the mobile phone transactions revolution? When bank card payments arrive, is there still a role for the operator smartcard

• Information –  the knowledge that guides travel decision making. Who will supply it?How will it be received by customers? Where is it all heading?

• Customer Relationship Management and loyalty in travel – connecting with the audience and building understanding with individual users.

• Pricing, Yield Management and Capacity Optimisation – optimising revenue, addressing market niches and enhancing the sales offer for travel.

• The Journey Experience – terminals, interchanges and the on-vehicle environment.

• Service & Systems Design and management – harnessing the benefits of data-driven decision-making to improve services and operational quality control.

• Multi-Modal Offer and Combined Mobility – Developing public transport by interfacing with new attitudes to car ownership and use

• Passenger security & safety - ensuring that users have confidence in the transport system by appropriate design and management measures.

PLUS a special focus this year on partnership building to create win win outcomes in transport provision and the culture change needed
to provide a genuine customer facing ethos

www.travel2020.co.uk