ORR to scrutinise weather disruption customer service

01 December 2010
 

The Office of Rail Regulation today warned that there are now no excuses for poor passenger information during disruption as it set out plans to scrutinise performance this winter.

ORR will be sending specialist teams out across Britain’s rail network to assess standards of passenger information during disruption - examples of successes will be published to encourage and share best practice, as well as any evidence of those who consistently fail to meet required standards.

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