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Fettle partners with Kwik Fit to service e-bikes and cargo bikes

The initial focus will be to support fleets using electric bikes for last mile deliveries

21 March 2023

 

Bicycle repairs and servicing business fettle has paired up with Kwik-Fit (GB) Ltd to help ensure that the UK has the right servicing infrastructure to support the changing modes of transport.

The partnership will be open to serve all cyclists but the initial focus will be to support fleets using e-bikes and cargo bikes for last mile deliveries.

“Over the past three years we have experimented and invested in skills, processes, systems and locations. This has enabled us to understand how to best meet the growing demand for bike servicing and maintenance by consumers, manufacturers and fleets to help see green travel succeed in the UK," says Jeyda Heselton, CEO and Founder of Fettle.

"Combining our knowhow with Kwik Fit’s network and experience in the automotive sector was therefore a natural next step to accelerate our ability to service customers at scale."


Meet fettle at The National Cargo Bike Summit, conference and exhibition on 31 March in London: limited places available so register now...


Bristol and London will see Kwik Fit servicing bicycles initially. 

Speaking to Cycling Industry News, Mark Slade, managing director of Kwik Fit, said: “A growing number of our customers who operate vehicle fleets have been asking if we can support their expanding cargo bike operations.  Bikes and cargo bikes, especially electric models, are increasingly being used for short urban journeys.

"However, the fragmented nature of the industry’s current network of largely independent bike shops makes it hard for manufacturers and fleet operators to secure reliable and consistent high quality servicing across their operations.

“By partnering with fettle, we can offer its services and the expertise of its dedicated teams at Kwik Fit locations. Bikes are becoming more complex, and as well as the demand from fleet operators, the fact that many cyclists now buy through online channels means there is a requirement for the type of servicing and repair aftermarket that we are well used to in the automotive sector.

"Fettle has learnt a great deal over the last three years on the processes and skills required to tackle these trends, and a partnership between the businesses is a unique way to address this demand.”

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