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All London buses now taking payments as capacity limits increase

Mark Moran
16 July 2020
Contactless payments are now accepted on all routes
Contactless payments are now accepted on all routes


The reintroduction of revenue collection on London buses was completed on Saturday 11 July following changes to safety measures to protect drivers and customers from coronavirus.

Customers are now required to touch in with Oyster, contactless and concessionary cards on all buses, entering through the front doors on most buses in a near complete return to traditional front-door boarding arrangements.

Claire Mann, TfL's Director of Bus Operations, said: “The safety of our staff has always been paramount. That's why we commissioned expert research to ensure driver cabs are as safe as they can be before reinstating front-door boarding and accepting customer payments.”

The reintroduction of revenue collection and front-door boarding began in late May. This came after analysis from University College London's (UCL) Centre for Transport Studies and Department of Civil, Environmental & Geomatic Engineering found the protective measures TfL had introduced, including sealing off gaps in the driver's assault screen, significantly reduce the risk to drivers of contracting coronavirus from customers.

The installation of additional safety measures across the bus fleet has allowed a full return to revenue collection and near complete return to front-door boarding.

A range of cleaning and hygiene measures has also been introduced across the transport network. This includes all regular ‘touch point’ areas such as poles and doors, being wiped down with a strong disinfectant every day, and the use of additional hospital-grade cleaning substances.

Other safety measures include the wearing of face coverings. Customers must wear a face covering that covers their nose and mouth for their entire journey, unless they are exempt. Bus drivers are not required to wear one when in the driver cab.

Customers are being asked not to take the masks off mid-journey and the police and TfL's enforcement officers are patrolling the transport network to ensure that everyone is following the rules, which are needed to help control the spread of the virus. Already more than 10,000 people have been stopped from travelling without a face covering.

A small number of buses – around 200 New Routemasters – continue to allow middle-door boarding only, and an additional 200 New Routemasters still permit boarding at the front, middle and rear. Work is underway to switch these to front-door boarding only as part of TfL's existing plans to convert all New Routemasters to front door only boarding.

New signage on each bus reminds customers which doors to board through and to touch in with their Oyster, contactless and concessionary cards, as they had done before the pandemic.

Front-door boarding reinstates the traditional flows on and off the bus, making social distancing easier for customers as they enter or exit the bus and queue at stops or stations

The requirement for customers to touch in also gives TfL accurate information to ensure it is providing the service needed to enable safe travel for all. Temporary bus capacity limits have now been increased in line with the Government's latest social distancing guidance. Double-decker buses can now carry 30 passengers, while single-deckers, depending on size, can carry either 11 or 14 passengers.

Signs on buses clearly mark these new passenger limits, and drivers have the discretion to allow more customers on board if they are travelling in household groups. A one customer off, one customer on policy operates on buses at full capacity.

Customers are advised to continue to follow Government guidance that includes walking or cycling if possible, travelling at quieter times and washing hands before and after journeys.

Customers on buses are advised to sit individually in each pair of seats, with the exception of those travelling in household groups. Where possible, customers should sit next to and open bus windows for better ventilation, as well as space themselves out across the bus as much as possible, making use of the upper deck on double-decker buses.

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