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St Pancras wins European station accolade

21 February 2020

St. Pancras International has been ranked first place in the Consumer Choice Center European Railway Station Index 2020. The station was commended for its low number of strike days, high passenger convenience, and international connectivity, making it the only UK station inside the top 10.

Train travel has received a more important role in Europe in recent years, says Consumer Choice Center. Policy makers and consumers have oriented toward train travel as a means of reducing carbon emissions. While we at the Consumer Choice Center stand for choice and technology neutrality, we want to use the rise of interest in long distance train travel as an opportunity to show which railway stations in Europe are the most convenient for travelers.

Inspired by its sister index, the European Consumer Airport Index, we looked at Europe’s 50 largest railway stations and ranked them in terms of passengers experience, ranked according to a mix of factors ranging from how crowded platforms are and accessibility to the number of destinations, and cleanliness. 

St Pancras is not just home to the UK’s high-speed rail connections, it is a destination in its own right, offering dining and retail experiences, as well as free-to-play pianos. The station was recently named the 9th most used station in Great Britain and received a passenger satisfaction score of 96% - making it the top-performing station in the UK.

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