Osprey Charging appoints Evolt Charging to deliver driver call support

Osprey Charging has appointed Evolt Charging to manage its national driver call centre. The appointment will see Evolt deliver round-the-clock customer phone service for Osprey’s nationwide network of more than 1,400 public EV chargers. 

The partnership comes as Osprey embarks on a new phase of growth, backed by a £110m funding package. 

Evolt successfully completed a six-month trial, having fully onboarded and integrated with Osprey’s systems, technology and support protocols within just three weeks. This included technical training on Osprey's hardware and software platforms, allowing Evolt’s call centre agents to remotely diagnose faults and deliver real-time support, helping drivers to navigate charging sessions smoothly.

Since the partnership began service performance exceeded expectations, with 95% of calls now answered within 30 seconds. 

Marco Pappalardo, Osprey’s head of network operations, said: “We chose Evolt because they have a strong track record. They too are committed to a reliable, customer-focused charging experience for every driver. With comprehensive staff training aligned to Osprey’s core values and technical operations, the customer service team is delivering a consistent and high-quality service across driver interactions.” 

Stephen Trayner, customer service director at Evolt Charging, believes that reliable EV charging infrastructure and driver support is key to building driver trust and network success. 

“Osprey and Evolt have a shared common belief: that the transition to cleaner transport depends not only on deploying great technology, but on delivering a consistently excellent driver experience,” said Trayer.

“With over a decade of supporting local authorities, commercial CPOs and mission-critical fleets, and an award-winning team recognised for service excellence, we understand the value of reliable infrastructure backed by real people who care.

“This partnership brings together two organisations committed to scaling EV charging in a way that’s smart, service-led, and centred on delivering the best customer experience, and helping more people make the switch with confidence.”