Anthony Smith, Chief Executive, Transport Focus
"Passengers will be wishing for clean and reliable buses and trains, value for money fares, good information and visible, welcoming staff. In addition, Transport Focus’s passenger research tells us that the case for changing Britain’s rail fares and ticketing system is overwhelming. The creation of Great British Railways and the reform of the industry, coupled with the need to get people back on-board, provide both the means and the...
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