Technology problems are preventing the four West of England authorities (Bristol, South Gloucestershire, North Somerset and Bath & North East Somerset) from using smartcard data to calculate the amount of reimbursement they must pay bus operators for carrying concessionary bus pass-holders. “Despite improvements in late 2014, a large number of concessionary journeys are still not being recorded or passed to the West of England HOPS (the back-office system) so it is not yet possible to...
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