Building up the back office

George Cassavetti looks at current trends in parking back office training

Since the introduction of the Traffic Management Act (TMA) 2004, training and professional development have been high on the parking industry’s agenda. Part 6 of the TMA places an emphasis on both staff training and continuous professional development, while the operational guidance introduced by the Department for Transport (DfT) in March 2008 states: “Authorities should make sure that all civil enforcement officers (CEOs), back office staff, supervisors and managers are trained to...

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