At London’s Victoria Station this week I had the pleasure of meeting Russell Allen, the deputy station manager for Southern Railway. As he showed me around it was clear the passion he has for his job and the pride he takes in it. He’s not the only one. Public transport is a sector that is blessed with employees who really care about what they do. But while Russell and his colleagues are proud of the work they do, how often does this pride extend to the public at large? Is Britain...
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