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Rail News: Issue 362 15 May 2009

Targets set to improve quality of information during delays

The Association of Train Operating Companies and Network Rail have set a target to improve the poor rating the rail industry achieves for the quality of information provided when trains are delayed.

ATOC chief executive Michael Roberts acknowledged that the industry had so far failed to match passengers’ expectations in this area and that failure to do so had contributed to the poor value for money rating the industry receives. “When disruption does happen, quality of information is...

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