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Rail News: Issue 350 21 Nov 2008

MPs want probe into train operator compensation to delayed passengers

MPs on the Public Accounts Committee have called for the Department for Transport and Passenger Focus to investigate whether train operators are making sufficient effort to compensate passengers when services are delayed.

In a new report on how the rail industry handles disruption, the MPs were critical of current lax arrangements to inform passengers of their rights. While no official statistics are collected on the proportion of passengers who receive compensation, it noted that National...

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