Latest news:
Letters to the Editor: Issue 321 5 Oct 2007

Add a comment

Share this article:

More articles like this...
Bus, Car, Performance, Surveys, Independent bus operators, All of UK

Gap between deliver and expectation for bus industry

Rather than the thumbs up, I would suggest that the results are a clear illustration of the challenges we all face in the industry to bridge the gap between delivery and expectation. Running around 99% of all mileage we promise (DfT Transport Statistics Bulletins, over the last two years), a pretty decent achievement we all agree, results in just 21% of passengers thinking that their local bus service is “very good”. So it’s clear that passengers don’t value the wider...

Add a comment