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Awards: Issue 239 23 Jan 2012

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airports, awards, customer service, performance, technology, Equita

The long list: Exceptional Customer Service

The entrants in their own words

Click Park at Heathrow

APCOA Parking (UK)

“Click Park opened its doors for business in November 201 as an off-airport valet service based at London Heathrow Airport. The block parking operation serves Terminal 4 and 5,” says Chris Pullen, managing director of APCOA Parking (UK). “The product is run on a ‘pre-book only’ basis, sold primarily through the Holiday Extras booking agency. Most customers tend to be either business or families. The team at Click Park are...

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