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Feature: Issue 225 29 Nov 2010

Giving that little bit extra

There are a host of ‘added value’ features that bailiff firms can offer to both the client and the customer, explains Alan Wood

Alan Wood

One of the questions that is surfacing ever more frequently in tenders, and at client review meetings, is: “What added value do you offer?” But what is added value and how does it impact on the recovery process?

Added value is really just another name for evolution, because what one company is selling as added value today will, very likely, be the standard in two years. For example, computer systems with client web access, tracker systems on enforcement agent’s vehicles, ISO...

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