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Staff issues Lead Story: Issue 223 4 Oct 2010

Q. Would you pass the parking health check?

Mystery shopping gives parking operators a way of seeing their services through the eyes of customers, writes Penny Winder

Parking remains an emotive topic and the industry regularly receives negative press, often describing parking enforcement as a wholly revenue raising tactic by the public sector. In the present economic climate this accusation will continue to be made and local authorities wil come under pressure to reduce or eliminate charges to ‘help the local economy’. It may seem that the only option for local authorities is either to give in to such demands and reduce charges and income or...

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