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British Parking Awards: Issue 241 5 Apr 2012

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customer service, local government, Greater London

Ealing Parking Services win customer service award

Ealing Council has used new technology and better back office processes to make parking easier for residents, visitors and local businesses

Ealing Parking Services looks after the parking needs of a number of different users, including residents, businesses and their customers, as well as commuters and visitors to the London borough. Ealing Council provides around 30,000 on-street bays and operates 16 car parks. It also provides a number of limited waiting free spaces, named ‘Stop and Shop Bays’, designed to encourage motorists to use local businesses.

“We recognise the importance of engaging with the public, now...

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