Latest news:
News category: Watchdogs

231 results from all titles

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Rail News
The Association of Train Operating Companies and Network Rail have set a target to improve the poor rating the rail industry achieves for the quality... continue
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Rail News Lead Story
The Association of Train Operating Companies has called on the government to be more honest about the reason for large increases in rail fares. Chief... continue
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Media Monitor
Passenger Focus watchdog will replace Air Transport Users Council The airline passenger watchdog, a long-standing critic o... continue
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Business Monitor
NEW research undertaken by Passenger Focus has highlighted the potential for the rail industry to increase business travel and so increase off-peak... continue
Categories: Rail, Watchdogs, Other, All of UK
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Business Comment
Passenger Focus has released its first piece of research in its new role of bus passenger champion, albeit in shadow form for the present time. And... continue
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Rail News
London TravelWatch has accused Transport for London and the Department for Transport of making a deceitful “backroom agreement” after... continue
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In brief
Bus Users UK says that the Bus Appeals Body, which is operated by the lobby group in association with the Confederation of Passenger Transport, has a... continue
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Bus News Lead Story
Meera Rambissoon
The introduction of free concessionary bus travel in England has seen 35% of pass holders admit that they are using their free travel entitlement for... continue
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Regular News
Meera Rambissoon
Transport secretary Geoff Hoon last week announced further changes to Bus Service Operators’ Grant that will see operators rewarded with a 3%... continue
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News Extra
Andrew Garnett
This month sees passenger watchdog Passenger Focus finally take on its new role as the champion for bus users in England outside London, albeit... continue
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Regular News
James Dark
National Express East Coast is planning to introduce a seat reservation charge at the end of this month. The £2.50 fee would be the first such... continue
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Rail News
Network Rail has published a strategy for delivering a seven-day railway, setting out how it intends to enable operators to run additional services... continue
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In brief
There is potential for the industry to attract greater numbers of business travellers onto the train and improve use of off-peak services, according... continue
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Business Monitor
The?latest bus passenger satisfaction surveys, published by the Department for Transport earlier in the year, show high and rising levels of... continue
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People
Passenger Focus has welcomed the Welsh Assembly Government’s decision to reappoint Stella Mair Thomas to the rail watchdog’s board. Ieuan... continue
Categories: People, Rail, Watchdogs, Other, Wales
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Regular Feature
Robert Jack
Last week’s Customer Service Excellence and the Travel Experience conference heard various experts offer advice on what to do, and what not to... continue
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Rail News
Merseyside rail operators need to improve their station facilities and provide more car parking, according to a Passenger Focus surveys as Network... continue
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Regular News
Rail minister Andrew Adonis has indicated that rail fares could fall in January. In evidence to the Commons transport committee last week he... continue
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Rail News
The rail industry should focus more on passenger information during service disruption, as well as punctuality/reliability and overcrowding if it... continue
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Regular Feature
By Meera Rambissoon
It’s been a record year for passenger satisfaction according to Passenger Focus on the latest release of the National Passenger Survey. This... continue
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