PCN error costs Croydon Council £150,000 in refunds

Cancelling penalty charge notices (PCNs) for up to 3,100 people due to a printing error has cost Croydon Council £150,000, says the south London borough.

The drivers never received initial PCNs stating they could pay a discounted rate or lodge an appeal. The council said the problem affected 3,138 PCNs issued between mid-October and mid-December.

The council said the PCNs would be cancelled and refunds issued to those who have already paid.

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