News Extra: Issue 304 9 Feb 2007
The National Passenger Survey: what it is and why we need it
When did the NPS start and why?
The National Passenger Survey was set up in autumn 1999 by the Office of Passenger Rail Franchising (predecessor to the Strategic Rail Authority), to provide a network-wide picture of passenger satisfaction with rail travel. Passenger Focus took over responsibility for the survey in 2005. Each survey, published twice a year in spring and autumn, comprises 25,000 questionnaires.
“The main purpose of the NPS is to improve the railways,” says...
