London Overground user satisfaction rises under new regime

Investments in station staff, security and ticketing equipment at London Overground have had marked results in improving passengers’ perception of the railway, reducing fraudulent travel and helping increase revenue.

In the first seven months of the Transport for London concession, which began last November, stations have been deep cleaned, a programme to repair facilities has started, Oyster tickets are now sold and accepted at all stations, all stations are staffed, and additional...

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