Online database of rail passenger results helps TOCs understand their customers
By Meera Rambissoon
Train Operators can now access passengers’ views, in depth, on various aspects of their service and that of others, following the launch of Reportal - the National Passenger Survey online reporting system.
The NPS, compiled from over 50,000 questionnaires filled out by passengers each year across the UK, and produced in two waves each spring and autumn, is an indispensable measuring stick across the rail industry. Reportal (www.npsreportal.org.uk) was developed for rail watchdog...