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Operational: Issue 230 5 May 2011

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enforcement, local government, permits, APCOA, Greater London

Permit delivery role for Southwark CEOs

Southwark Council is using civil enforcement officers (CEOs) to deliver visitor parking permits to residents because it says that Royal Mail delivery service is unreliable. The south-east London council said each of the APCOA CEOs is given a small number of visitor permits to deliver a day, with minimal disruption to their current duties.

The move comes after the council closed a parking shop on Old Kent Road, which meant that permits had to be posted to residents. Visitors permit books are...

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Your Comments:

13 May 2011

Possibly Southwark and APCOA might of thought of the downside in such areas following the closure of their one stop shop in favour outsourcing and utilising postal transportation systems that now travel across the country to outsource providers. This was always likely to increase postal delivery periods and detrimentally affect their own previously high customer service standards.

Ironically what started as a cost cutting exercise by Southwark -APCOA appears already to be costing extra to provide this CEO courier service. When the primary role of CEO`S on street is to implement enforcement duties something they are unable to do if delivering permits etc. It might be wise to take note of the possible perils of outsourcing back office and processing as a cost costing and efficiency exercise. Whilst a personalised service may be used as a form of justification for this practice it still doesn’t explain the CEO man hours from normal deployment lost as a result and if more staff are used then again the process cannot be cost effective.