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Articles: Issue 236 3 Nov 2011

Striking the right balance

Adopting the right processes will help fine-tune the balance between customer care and income collections, writes Layla Stephen of Ross & Roberts

Layla Stephen

Having excellent customer care in the bailiff and parking industries may seem the last thing you would expect. However, I believe it is both desirable and possible. Excellent customer care can be achieved by ensuring that systems are in place to maximise customer satisfaction with your business.

Customer care should be a paramount consideration for every business – even in the bailiff industry it is fundamentally important because sales and profitability depend on keeping your customers...

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