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appeals, customer service, disabled parking (blue badge), enforcement, financial results, local government, parking payment, people, performance, phone parking, reports, residents, retail, signs & lines, staff, Traffic Management Act 2004 (TMA), DfT, London Councils, Parking & Traffic Appeals Service (PATAS), All of UK, England, Greater London, Scotland, Wales
The residents’ friend
By engaging with the public, Karen Naylor is helping to shape Islington’s parking policy in her role as residents’ advocate
As the residents’ advocate my role is to recommend improvements to Islington’s policies, and in relation to parking services, it is also to help educate the residents about parking regulations and restrictions, with the aim of preventing them from receiving penalty charge notices.
I liaise with groups and individuals, and question what Islington Parking Services do. I put myself in our service users’ shoes, think of customer care from the perspective of a resident and consider...