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Consultations: Issue 203 11 Feb 2009

The residents’ friend

By engaging with the public, Karen Naylor is helping to shape Islington’s parking policy in her role as residents’ advocate

Karen Naylor

As the residents’ advocate my role is to recommend improvements to Islington’s policies, and in relation to parking services, it is also to help educate the residents about parking regulations and restrictions, with the aim of preventing them from receiving penalty charge notices.

I liaise with groups and individuals, and question what Islington Parking Services do. I put myself in our service users’ shoes, think of customer care from the perspective of a resident and consider...

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