Latest news:
Consultations: Issue 203 11 Feb 2009

The residents’ friend

By engaging with the public, Karen Naylor is helping to shape Islington’s parking policy in her role as residents’ advocate

Karen Naylor

As the residents’ advocate my role is to recommend improvements to Islington’s policies, and in relation to parking services, it is also to help educate the residents about parking regulations and restrictions, with the aim of preventing them from receiving penalty charge notices.

I liaise with groups and individuals, and question what Islington Parking Services do. I put myself in our service users’ shoes, think of customer care from the perspective of a resident and consider...

Add a comment

Join Parking Review subscribers and read this article in full...

Parking Review

1 Year

2 Year

Save 10%

3 Year

Save 15%







+£4 VAT

+£7.20 VAT

+£10.20 VAT

Since 1989 Parking Review has been the definitive source of news and
intelligence on the UK and international public and private parking sectors.
All annual subscriptions include a 1 user licence for TransportXtra
Parking Review


TransportXtra only

An online-only subscription to TransportXtra  works out at less than £5 per month for all the latest issues and transport intelligence.
Subscribe or view multi-user packages.

 £90 + VAT

  Not ready to subscribe? Take a 2 week free trial