How to make friends while cutting costs
Deniz Huseyin

When John Galsworthy took charge of Islington’s parking operation he faced the unenviable challenge of cutting costs while improving customer care. When parking and business services were merged in April 2010 the council turned to Galsworthy to oversee the new department. His remit to improve efficiency came just as the new coalition government was unveiling plans to cut local authority funding. Galsworthy previously led the inner London... continue