Delivering a disconnected service?
Paying for parking is one of a number of automated services that are claimed to make life easier, but are often difficult for people to use, the actor Richard Wilson has claimed in a TV documentary and article for consumer magazine Which? The actor and consumer rights campaigner looked at the world of phone payment and self-service operations in Richard Wilson On Hold, screened on Channel 4 last month. He was particularly concerned that... continue
Westfield is going for gold at Stratford City
Patrick Mcdonnell
Westfield Stratford City is not just a shopping centre, it is the gateway to the Olympic Games, which takes place mainly in east London this summer. It is anticipated that 70% of spectators will be routed through the mall, passing along the tree-lined Chestnut Plaza before entering the Games Park. The Olympic Park and Westfield Stratford City are such a massive undertaking that the Post Office has allocated them their own E20 postcode. Westfield... continue
Meet Richmond's troubleshooter
After its parking operations became the subject of a massive media storm last year, the London Borough of Richmond upon Thames decided to take a step back and re-launch itself. The council scrapped a ‘carbon metered’ parking scheme for residents and public car parks and then withdrew its use of camera-equipped enforcement vehicles. In their place the council launched what it calls “fair parking” policies designed to... continue
Look sharp, think smart
Zakki Ghauri
In our industry, what is the first thing that most people think of skills and training? Training for on-street staff? Training for back office staff? Training up staff to drive HGVs? Quite often, training for management... continue
