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Performance, Rail, Network Rail/Railtrack, Office of Rail Regulation, Other, All of UK
Operators face fines over passenger information
March 29
The Office of Rail Regulation will require train operators to publish plans to improve passenger information and hit them with penalties for poor performance, as a result of reforms currently being discussed by the industry.
Amendments to operators’ and Network Rail’s licences proposed in the ORR’s new consultation document will include: making it clear that train operators have lead responsibility for getting appropriate, accurate, timely information to passengers;...
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