National Express East Anglia’s Walthamstow Central station has seen customer satisfaction improve by 20% to reach 100% according to recent surveys.
The service and quality standards assessment has criteria based on cleanliness, customer service and condition of all areas of the station. Against these, a team of mystery shoppers attend large stations once a week and small stations every four weeks.
“The team at Walthamstow station are taking greater care and paying much more...
+33% more
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