NCP is encouraging talented staff to shine through

Human resources expert James Kerr says that his ultimate objective when it comes to training and development at NCP is to turn customers into fans

NCP operates a national customer contact centre

NCP operates a national customer contact centre

Car parking is not always seen as an industry that has been first to embrace the training and development techniques and tools that are commonplace elsewhere. However, the team at NCP has been adopting a range of training and skills development approaches, and developing a number of its own as part of a shared training and development vision whichaims to instil its brand values in staff. 

The company says that this is vital if the industry is to continue to raise its standards.

NCP’s...

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