Flat caps have replaced peak caps and coloured shirts military tunics on the streets of Westminster, where a softer and brighter look reflects the fact that parking patrols have been given a more customer-focused role. Westminster City Council has rebranded its civil parking enforcement officers (CEOs) into marshals, whose primary role is now to advise drivers on where and how to park rather than penalise them.
The marshals are the most visible manifestation of a transformation in the city...
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