Delivering a disconnected service?

Actor Richard Wilson is annoyed by the growth of automated services such as phone parking, which he worries can exclude the elderly, disabled and other vulnerable groups

Richard Wilson (Channel 4)

Richard Wilson (Channel 4)

Paying for parking is one of a number of automated services that are claimed to make life easier, but are often difficult for people to use, the actor Richard Wilson has claimed in a TV documentary and article for consumer magazine Which?

The actor and consumer rights campaigner looked at the world of phone payment and self-service operations in Richard Wilson On Hold, screened on Channel 4 last month. He was particularly concerned that interactive voice recognition (IVR) systems do not easily...

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