By Andrew Garnett
One of the central pillars of Britain’s push towards privatising its public transport operations has been that it might create transport operators who are more sympathetic to the needs of their customers.
People who use public transport have often been regarded as a captive market. They use the train or bus because they have no other option. If you provide them with a poor service, they’ll keep coming back for more anyway.
Those days are gone. Rising car ownership means that...