Bowker says East Coast challenge is proving tougher than anticipated
National express Group is facing a tougher task than it had expected at its new East Coast intercity franchise.
The group’s chief executive, Richard Bowker, told Transit last week that standards had slipped in the months before GNER handed the operation over to National Express in December last year.
This view is supported by last autumn’s National Passenger Survey, which revealed levels of satisfaction with GNER’s services had fallen. The survey found that 81% of...