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Feature: Issue 236 3 Nov 2011

Collection can be both fair and profitable

Hackney’s debt recovery contract has improved customer care while also boosting returns, writes Seamus Adams

Seamus Adams

The bailiff contract introduced by  Hackney’s parking services increased collections by 73% in 2010/11 compared with 2009/10. The contract promotes fairness and transparency in debt collection charges for motorists. It also develops a stronger relationship between the council and its contractors, in a bid to increase debt recovery.

The contract has been up and running since April 2010. For the year 2011/12, council projections indicate that recovery income of £512,000 will be...

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